Key takeaways
- Minimum age is 21 with an LMV licence at least one year old.
- Aadhaar, passport or voter ID are accepted as photo ID.
- Deposits range from ₹4,000 to ₹20,000 depending on the car.
- The deposit is refunded after fastag and challan verification.
Eligibility at a glance
Only the person named on the booking can collect and drive the car. If you are travelling with another driver, they cannot take over the rental without being added and verified in advance.
| Requirement | Rule |
|---|---|
| Minimum age | 21 years |
| Licence type | Light Motor Vehicle (LMV) |
| Licence age | At least 1 year old |
| Photo ID | Aadhaar, passport or voter ID |
| Booking name | Must match the driver |
| Minimum rental | 24 hours |
Accepted and rejected documents
| Document | Accepted? | Notes |
|---|---|---|
| Original or printed LMV licence | Yes | Must be at least one year old |
| DigiLocker / mParivahan licence | No | A physical licence is required |
| Licence printed on A4 paper | No | Not accepted at handover |
| Commercial driving licence | No | Only private LMV licences |
| Aadhaar / passport / voter ID | Yes | For identity verification |
| Booking in another person’s name | No | Driver must be the applicant |
Security deposit by car
The deposit is refundable. It is held against fuel, fastag dues, traffic challans and any damage found at return. The smallest deposits are on the Ertiga and Sonet; the BMW GT has the highest at ₹20,000.
Refunds are processed after the car is checked in. Keeping the car clean, returning it with the same fuel level and clearing any challans helps avoid deductions.
| Deposit range | Models |
|---|---|
| Below ₹5,000 | Ertiga |
| ₹5,000 – ₹9,999 | Thar |
| ₹10,000 | Swift, Baleno, i20, WagonR, Fronx, Nexon, Sonet, Venue, Creta, XUV 7XO, City, Innova Crysta, Innova Hycross, Carens, Fortuner |
| Above ₹10,000 | BMW GT |
Extra km and late-return charges
Extra kilometres are calculated from the odometer reading at handover and return. Late returns are charged by the extra hour. If you know you will be late, contact support before the return time; extending the booking is usually cheaper than paying at the counter.
| Model | Included per day | Extra km | Extra hour |
|---|---|---|---|
| WagonR | 350 km | ₹5 / km | ₹150 |
| Swift | 350 km | ₹6 / km | ₹180 |
| Creta | 300 km | ₹15 / km | ₹500 |
| Fortuner | 300 km | ₹15 – ₹25 / km | ₹500 |
| BMW GT | 300 km | ₹35 / km | ₹250 |
What can delay the deposit refund
A quick walkaround video at handover and return is the simplest protection for both sides. Note existing scratches, dents, tyre condition and fuel level before you drive away.
- Returning the car with less fuel than at handover.
- Fastag dues or toll transactions that have not settled.
- Traffic challans issued during the rental period.
- Damage that was not noted at handover but is found at return.
- Returning the car late without informing support.
- Interior stains or missing accessories such as the charging cable or floor mats.
Handover checklist
- Match the registration number to your booking.
- Photograph or video the car from all four corners.
- Note the odometer reading and fuel level.
- Check that the spare tyre, jack and tool kit are present.
- Confirm the fastag is active before joining a toll road.
- Save the support number in case of a breakdown.
Rules during the rental
- Only the verified applicant may drive the car.
- Seat belts are mandatory for all occupants.
- Do not carry more passengers than the seating capacity.
- No smoking, alcohol or transporting prohibited goods.
- Traffic violations and parking fines are the renter’s responsibility.
- Report an accident or breakdown to support immediately.
Frequently asked questions
01.Can I use a digital licence from DigiLocker or mParivahan?
No. A physical LMV licence is required at handover. Licences shown only in an app or printed on A4 paper are not accepted.
02.How much is the security deposit?
Deposits range from ₹4,000 for the Ertiga to ₹20,000 for the BMW GT. Most SUVs and MUVs have a ₹10,000 deposit. The amount is refundable.
03.When is the deposit refunded?
It is refunded after the car is returned and checked, subject to fastag, fuel and traffic violation verification. Immediate refunds are processed when there are no pending dues.
04.Can someone else drive the car?
No. Only the verified applicant named on the booking can drive. Another driver cannot be added at handover.
05.What is the minimum age to rent a self drive car?
You must be at least 21 years old and hold an LMV licence that is at least one year old.
06.What happens if I get a traffic challan?
Traffic violations during the rental are the renter’s responsibility. The amount is deducted from the deposit or charged separately once the challan is confirmed.
07.Do I need to return the car with a full tank?
Return the car with the same fuel level as at handover. If it is lower, the refuelling cost is deducted from the deposit.